FAQs

1. What are peptides?
Peptides are short chains of amino acids that act as signaling molecules in the body, supportingvarious biological functions such as recovery, metabolism, and cellular health.

2. Are your peptides for human consumption?
No. All products sold by Polar Peptides are strictly intended for laboratory research use only andare not for human consumption.

3. Are your peptides tested for purity?
Yes. Every batch is third-party lab tested for purity and quality to ensure research-grade standards.
COAs are available but may not always be provided automatically.

4. How should peptides be stored?
Lyophilized (powder) peptides should be stored in a cool, dry place or refrigerated. Oncereconstituted, they should be refrigerated and used within a short period for best stability.

5. Do you provide Certificates of Analysis (COA)?
COAs are available for most products, but not all batches have a COA. You can request one byemailing info@polarpeptides.ca.

6. Where do you source your peptides from?
Our peptides are manufactured by certified laboratories that follow strict quality and safetyprotocols to ensure consistency and purity.

7. How are orders shipped?
Orders are dropped off at Canada Post Monday-Friday. Orders placed before 2:00 PM ET typicallyship the same business day. Orders after that ship the next business day.

8. Do you offer free shipping?
Yes. Free expedited shipping is automatically applied on orders over $300. No code is needed atcheckout.

9. Do you ship internationally?
Currently, Polar Peptides ships within Canada. We may expand to international regions in the future.

10. What payment methods do you accept?
We accept major credit cards, debit cards, and select digital payment methods depending oncheckout availability.

11. How can I track my order?
Once your order ships, you'll receive a tracking link via email. Tracking may initially show "labelcreated" until Canada Post physically picks up the package.

12. What if my package is lost or delayed?
If tracking shows no delivery, contact us. We'll help file an inquiry with the carrier. Refunds orreplacements are only issued once the investigation confirms loss.

13. What happens if my address is incorrect?
Customers are responsible for entering accurate shipping details. Returned packages due toincorrect addresses may be reshipped at the customer's expense.

14. Can I cancel or change my order?
Orders can only be changed or canceled before shipment. Once the order enters fulfillment afterpayment, it is final and cannot be refunded, even if it hasn't left the facility.

15. What is your refund policy?
Due to the nature of research chemicals, all sales are final. Only products damaged during transit orwith a verified manufacturing defect reported within 72 hours may be considered for replacement.

16.How doIcontact customer support?
You can reach us anytime at info@polarpeptides.ca. Responses typically take 24 hours on businessdays.

17. Are your products legal to purchase in Canada?
Yes. All products sold are legal for research purposes in Canada. Buyers must ensure compliancewith local laws

18. Do you offer bulk or wholesale pricing?
Yes. Discounts are available for bulk orders or recurring purchases. Email us for a custom quote

19. How are peptides reconstituted?
Reconstitution should only be performed by qualified researchers using bacteriostatic water oranother suitable solvent under sterile conditions.

20. Why choose Polar Peptides?
We combine scientific precision, purity verification, and fast Canadian shipping to ensurecustomers receive reliable research-grade products

21. What is the shelf life of lyophilized peptides?
When stored correctly in a cool, dry environment, most lyophilized peptides are stable for 12-24months.

22. Can peptides be frozen?
Yes. Lyophilized peptides can be frozen for extended storage. Reconstituted peptides should not befrozen.

23. Are your peptides sterile?
Most research-grade peptides are not sterile unless explicitly stated. Proper sterile techniqueshould be used when handling.

24. How long does shipping usually take?
Transit times are typically 2-10 business days within Canada, but delays can occur due to carrierIssues.

25. Can I split or combine vial sizes?
Vials may be split or condensed to match total purchased amount. For example, a 10mg order maybe fulfilled as two 5mg vials.

26. Do you provide handling instructions?
Yes. All peptides come with general handling guidance to ensure integrity and safety duringresearch use.

27. How are your peptides packaged?
All products are securely packaged to protect against moisture, temperature changes, and physicaldamage during shipping.

28.CanI order on weekends?
Orders can be placed at any time, but fulfillment only occurs Monday-Friday during businesshours

29. Do you ship on holidays?
No. Orders are shipped on business days only, excluding federal holidays.

30. What if my shipment is delayed due to customs?Currently, we ship within Canada, so customs delays do not apply. International shipping may besupported in the future with applicable customs procedures.

31. Are peptides sensitive to light?
Some peptides are light-sensitive. Lyophilized powders should be kept in original packaging awayfrom direct sunlight.

32. Can peptides be reconstituted multiple times?
Reconstitution should only be performed once to maintain stability. Multiple reconstitutions candegrade peptide quality.

33. How do I know my peptide batch is authentic?
Each batch has a unique batch number and can be verified with third-party lab testing or COAwhen available.

34. What solvents are recommended for reconstitution?Bacteriostatic water or sterile buffers are recommended. Avoid non-sterile solvents

36. Can I store reconstituted peptides long-term?
No. Reconstituted peptides are only stable for a short period and should be used promptly.

37. Are your peptides allergen-free?
Yes, our research-grade peptides do not contain common allergens unless stated otherwise.

38. Do you provide MSDS/SDS sheets?Material Safety Data Sheets (MSDS/SDS) are available for many products. Email us to request acopy.

39. Can I pre-order out-of-stock products?
We do not accept pre-orders. Items will be available once restocked.

40. How should I handle peptide waste?
Dispose of peptides according to local laboratory waste protocols. Never pour chemicals downhousehold drains.

41.Are your products GMO-free?
All peptides are synthetic or recombinant as specified, and do not contain genetically modifiedorganisms unless explicitly stated.

42. Do you provide research guidance?
We provide general handling information only. No usage guidance for humans or animals is offered

43. Can I combine multiple orders for shipping?
Orders placed separately cannot be combined once payment is processed.

44. Are there quantity limits per order?
Some products may have quantity restrictions to ensure compliance and stock availability.

45. Do you offer discounts for repeat customers?
Yes. Contact us to discuss repeat purchase discounts or loyalty programs

46. How is peptide quality maintained during transit?
All orders are packaged with temperature control and desiccant packs to maintain stability.

47. Can I return my order if I change my mind?
No. All sales are final. Returns for change of mind are not accepted.

48. What should I do if my package arrives damaged?
Send an email to us immediately within 72 hours, along with photos and details of the order.

49. How are batch numbers labeled?Each vial is labeled with a unique batch number for traceability and quality verification.

50. Can I get a replacement for a defective product?
Only verified manufacturing defects reported within 72 hours are eligible. Replacement is at PolarPeptides' discretion.​